Privacy Policy

1. Who this covers

This policy explains how Fyber One Limited ("Fyber One", "we") handles personal information collected through this website (fyber.one), through project enquiries, and when a courier's customer pays package charges through our payment pages. Courier operators using Logicware have their own privacy relationship with their customers; this policy covers what we process.

2. What we collect

• Enquiries — name, email, company, and the details you include in a project enquiry or demo request.
• Package payments — the waybill or invoice reference, the charge amount, your contact details as provided by your courier, and payment confirmation data. Full card numbers never touch our application systems: card details are captured on secure hosted payment infrastructure and we retain only the information needed to identify the transaction (such as card brand and last four digits).
• Website usage — standard server logs (IP address, pages requested, user agent) and, if you accept them, analytics cookies. See the Cookie Policy.

3. Why we process it

• To respond to enquiries and run projects you engage us for.
• To process package payments, issue receipts, and handle refunds and disputes.
• To screen payment transactions for fraud — a legitimate interest that protects both couriers and their customers.
• To operate, secure, and improve this website and our products.

4. Sharing

We don't sell personal information. We share it only with:

• your courier, for payments made against their shipments (payment status, reference, receipt details);
• payment and banking partners, to the extent required to process a transaction;
• service providers who host our infrastructure and deliver notifications, bound by contract; and
• authorities, where the law requires it.

5. Retention

Enquiry correspondence is kept for as long as the conversation or engagement is live, then archived. Payment records are retained as required for financial, tax, and dispute-handling obligations, then deleted or anonymised.

6. Security

Data is encrypted in transit, access is role-restricted and logged, and card capture happens exclusively on secured, hosted payment infrastructure. No system is perfectly secure, but we design ours so that a single failure doesn't expose your information.

7. Your rights

Under the Jamaican Data Protection Act you can request access to, correction of, or deletion of your personal information, and object to certain processing. Write to hello@fyber.one and we'll respond within the statutory timeframe. If your request concerns shipment data held by your courier, we'll point you to the right contact there.

8. Changes and contact

Updates to this policy appear on this page with a revised date. Questions: hello@fyber.one.