Privacy Policy
Last updated: January 1, 2024
1. Introduction
Fyber ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our payment processing services.
2. Information We Collect
2.1 Information You Provide
We collect information you provide directly to us, including:
- Account Information: Name, email address, phone number, business name, and address
- Financial Information: Bank account details, tax identification numbers
- Transaction Data: Payment amounts, descriptions, and customer information
- Communications: Support requests, feedback, and correspondence
2.2 Automatically Collected Information
When you use our services, we automatically collect:
- Device Information: IP address, browser type, operating system
- Usage Data: Pages visited, features used, time spent on platform
- Log Data: Access times, error logs, referring URLs
2.3 Information from Third Parties
We may receive information from:
- Payment processors and card networks
- Identity verification services
- Fraud prevention services
- Business information providers
3. How We Use Your Information
We use the information we collect to:
- Process transactions and provide our services
- Verify your identity and prevent fraud
- Communicate with you about your account
- Improve and develop our services
- Comply with legal obligations
- Enforce our terms and protect our rights
4. Information Sharing
We may share your information with:
- Payment Partners: Card networks, processors, and banks as needed to process transactions
- Service Providers: Third parties that help us operate our business
- Legal Authorities: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
We do not sell your personal information to third parties for marketing purposes.
5. Data Security
We implement industry-standard security measures to protect your information, including:
- PCI DSS Level 1 compliance for payment data
- Encryption of data in transit and at rest
- Regular security assessments and penetration testing
- Access controls and employee training
While we strive to protect your information, no method of transmission over the Internet is 100% secure.
6. Data Retention
We retain your information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Support legitimate business purposes
Transaction records are typically retained for 7 years as required by financial regulations.
7. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your information (subject to legal requirements)
- Object to certain processing activities
- Export your data in a portable format
- Withdraw consent where applicable
To exercise these rights, please contact us at privacy@fyber.one.
8. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences
- Understand how you use our services
- Improve our platform
- Provide security features
You can control cookies through your browser settings, though some features may not work properly if you disable them.
9. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.
10. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
- Email: privacy@fyber.one
- Address: 123 Business District, Kingston, Jamaica